Refund policy

Refund and Return Policy

VapeTM offers a 30-day return policy on all vending machines and accessories purchased through vapetm.com.

Your 30-day return window starts the day your order ships from our Cleveland, OH warehouse, not the day you receive it. The exact ship date is recorded on your shipping confirmation email and on the carrier tracking record.

What's Eligible for Return

  • Unused vending machines in original condition with all included accessories and packaging
  • Unopened, unused parts and accessories
  • Orders accompanied by valid proof of purchase (order number or receipt)

Restocking Fee and Return Shipping Costs

All approved returns are subject to a 10% restocking fee, calculated on the purchase price of the returned item(s). The restocking fee, along with any additional shipping or freight charges VapeTM incurs to facilitate the return, will be deducted from your refund total. Original outbound shipping charges are non-refundable.

How to Initiate a Return

  1. Email refunds@vapetm.com within 30 days of your shipment date. Include your order number, the item(s) you intend to return, and the reason for the return.
  2. Our team will respond within 2 business days with details on how to return your products or equipment, along with all shipping logistics.
  3. Pack and ship the machine exactly as outlined in the instructions our team provides.
  4. Once we receive and inspect the machine, your refund will be processed within 7 to 10 business days to the original payment method, minus the 10% restocking fee and any additional shipping charges VapeTM incurred during the return process.

Damaged Shipments

Damage discovered at or after delivery is handled under our Shipping Policy, not as a return. Visible damage must be noted on the carrier's delivery receipt before signing, and concealed damage must be reported within 48 hours of delivery to shipping@vapetm.com with original packaging retained until the claim is resolved.

Warranty Claims

Component failures and manufacturer defects discovered after the 30-day return window are covered under our 1-Year Limited Warranty and are not eligible for refund. Warranty claims should be directed to support@vapetm.com.

Contact

For all refund and return inquiries, email refunds@vapetm.com.