VTM Vending Help Center

New machine? Start here. Unboxing, activation, Nayax onboarding, and everything you need in your first weeks as a VTM Vending operator.

• Getting Started Guide: Unboxing and First Time Setup
• Activate My New Machine: Not Showing in the Portal
• Nayax Onboarding and Account Setup
• Nayax Onboarding Timeline
• How to Upload Photos of Your Machine Placement
• VTM Vending iPhone and Android App Tutorial
• Fixing the Data Exception Error
• Machine Transfer: Buying, Selling or Transferring to a New Owner

Wall mounting, pedestal stands, Wi-Fi, coils, motors, ID scanners, and physical installation guides for every VTM machine model.

• How to Hang Your VTM on the Wall
• Wall Mounting Hardware Recommendations
• How to Mount the Mini Wall Machine
• Universal Pedestal Stand Installation
• Pedestal Light Installation
• How to Connect Your VTM Vending Machine to Wi-Fi
• All About Coils: Vending Machine Spiral Coils
• Slot Management: How to Test the Motors
• ID Scanner Installation
• Resolving Touchscreen Unresponsiveness
• Door Lock Alignment
• Tin Lifter Installation Guide
• Android Board Replacement Guide
• IO Board Replacement Guide

Products, pricing, users, alerts, themes, advertising, and every setting inside the VTM Vending software portal.

• Add Products to Your Library
• Set Products, Pricing and Machine Inventory
• Turn Aisles On or Off
• How to Use the Merge Aisles Feature
• Add Your Machine Name and Location
• Admin Password and Navigation Bar
• Change Your Software Password
• How to Create a New User
• Assign Roles and Permissions to a User
• How to Crop and Prepare Product Images
• Adding Tax to Purchases
• How to Add Coupon Codes
• Set Up Low Inventory Alerts
• Set Up Email and SMS Alerts for Your Team
• Machine Alerts: What Each Message Means
• Sales Reports: Download and Review
• Understanding Transaction Status
• VTM Vending Software Subscriptions FAQ
• Advertising Guide: Welcome Screen and Banner Ads
• Use Advertising Mode as a Sleep Alternative
• Create a Theme and Assign It to a Machine
• Manage LED Lights on Mega Wall 2.0 and Slim Tower 2.0
• Remote Machine Login
• Enable or Disable Ethernet, Onsite and Remotely
• Configure ID Scanner Settings
• Nayax Card Reader Volume Settings
• Refunds and the Light Sensor
• Android Board Reset and App Reinstallation

Fix the most common machine issues fast, from blank screens and connectivity drops to reboots and software updates.

• How to Reboot or Restart Your VTM Vending Machine
• How to Find Your Machine's Serial Number
• Machine Connectivity Problems
• Fix a Blank or White Screen
• Fix the No Finding Serial Port Error
• Android Reset Guide for Frozen Screens
• Software Update via USB or Directly on the Machine
• Refunds and Failed Delivery
• Fixing ID Scanner Issues with Double Barcodes
• Uploading Machine Photos in the VTM Vending App

Account access, deposits, refunds, compliance, and card reader troubleshooting for Nayax equipped machines.

• Access Your Nayax Account
• Nayax Deposits and Reporting
• How to Issue a Refund on Nayax
• Check if Your Nayax Card Reader Is Communicating Properly
• AMEX Cards and Nayax Card Readers
• Nayax Compliance Requirements
• Nayax to KioSoft Migration

Setup, portal management, payout schedules, banking updates, and refunds for Kiosoft card readers.

• KioSoft Setup: Install and Log In
• Kiosoft Management Portal
• Kiosoft PayRange Payment Frequency
• Understanding Kiosoft Card Reader Charges
• Update Your Kiosoft Banking Information
• Kiosoft Refund Management

Step by step guides for swapping motors, sensors, and LED strips on your VTM machine.

• How to Replace a Motor
• How to Replace Sensors
• LED Strip Replacement: Mega Wall 2.0

Install optional accessories like the Zyn/ALP Lyfter for jam free nicotine pouch vending and wireless connectivity devices.

• How to Install the Zyn/ALP Lyfter
• Install a Wireless Device on Your VTM Vending (Nayax)

Tools to help you pitch new locations and promote your machines.

• Showcase Your Machine with Augmented Reality

Download the VTM Vending app for iPhone and Android and manage machines, products, and sales from your phone.

• Getting Started with the VTM Vending Mobile App
• Managing Your Machines in the VTM Vending App
• Managing Products in the VTM Vending App