{"product_id":"extended-warranty-vtm-machines-remote-diagnostics-parts","title":"Extended Warranty – VTM Machines (per machine)","description":"\u003cdiv\u003e\n\u003cp\u003e\u003cstrong\u003eCore coverage for VapeTM machines\u003c\/strong\u003e – remote diagnostics and parts replacement only (no on-site service). If a covered issue cannot be fixed with parts, we will replace the unit.\u003c\/p\u003e\n\u003ch3\u003eWhat's included\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eRemote diagnostics within 1 business day of claim\u003c\/li\u003e\n\u003cli\u003eReplacement parts shipped with step-by-step install guides (customer self-install)\u003c\/li\u003e\n\u003cli\u003ePrepaid return label for failed parts\u003c\/li\u003e\n\u003cli\u003eFull-unit replacement (refurbished or new) if a covered issue cannot be fixed\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWhat's not included\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eOn-site labor or technician visits\u003c\/li\u003e\n\u003cli\u003eCosmetic items; normal wear and tear\u003c\/li\u003e\n\u003cli\u003eDamage from misuse, vandalism, power irregularities\/surges, water ingress, or operation outside published specs\u003c\/li\u003e\n\u003cli\u003eTheft or loss; software subscriptions; SIM\/data fees\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eShipping policy\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eParts – Ground shipping included (contiguous U.S.). Customer can upgrade at time of incident: 2-Day +$35, Overnight +$75 per shipment.\u003c\/li\u003e\n\u003cli\u003eFull-unit replacement – Standard curbside freight included (contiguous U.S.); accessorials (liftgate\/inside delivery\/appointment) billed at cost. International: duties\/taxes and freight overage are customer’s responsibility.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eHow it works\u003c\/h3\u003e\n\u003col\u003e\n\u003cli\u003eSubmit a claim with serial number and logs\/photos.\u003c\/li\u003e\n\u003cli\u003eWe triage within 1 business day and ship in-stock parts next business day (Ground by default).\u003c\/li\u003e\n\u003cli\u003eReturn failed parts within 30 days using the prepaid label.\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cp\u003e\u003cem\u003eCoverage begins after the 1-year manufacturer warranty ends. Purchase at sale or within 30 days of delivery. Warranty purchase is Per Machine and will be assigned to a specific serial number. \u003c\/em\u003e\u003c\/p\u003e\n\u003cp\u003eBy purchasing you agree to the \u003ca rel=\"noopener\" title=\"Extended Warranty terms\" href=\"https:\/\/vapetm.com\/pages\/extended-warranty-terms\" target=\"_blank\"\u003eService Contract Terms\u003c\/a\u003e. Provider\/Obligor: VTM Vending LLC dba VapeTM.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"VapeTM","offers":[{"title":"+1 Year (Year 2)","offer_id":48921216975156,"sku":"VTM-warranty+1","price":189.0,"currency_code":"USD","in_stock":true},{"title":"+2 Year (Year 2 \u0026 Year 3)","offer_id":48921217007924,"sku":"VTM-warranty+2","price":329.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0855\/5869\/0100\/files\/extended-warranty-vtm-machines-remote-diagnostics-parts-warranty-and-protection-vapetm-766688.jpg?v=1760727301","url":"https:\/\/vtmvending.com\/products\/extended-warranty-vtm-machines-remote-diagnostics-parts","provider":"VTM Vending","version":"1.0","type":"link"}